The terms that apply to our estimates and work.
Last updated November 2026.
These terms work together with our Privacy Policy, which explains what information we collect and how we use it.
Estimates are based on the conditions visible at the time of inspection and on the scope discussed with you. If we open a system and find a different or additional problem, we stop and tell you before continuing. Work beyond the agreed scope is not performed without your approval.
Diagnostic visits carry a fee, which is credited toward the repair if you proceed with the work. After-hours and emergency work is billed at a different rate from scheduled weekday work, and the applicable rate is stated on the phone before dispatch.
Materials and equipment we supply carry the manufacturer's warranty. Our workmanship warranty is stated on your invoice. Warranties are void where the failure results from work performed by others, misuse, or lack of maintenance specified by the manufacturer.
Payment is due on completion unless other terms were agreed in writing, or financing was arranged. Financing is provided by a third-party lender and is subject to their approval and terms.
Appointment windows are given honestly and we call if we are delayed. You agree to provide safe access to the equipment, and to disclose any known hazard — including asbestos, gas leaks, or structural instability — before work begins.
If you give us your mobile number and tick the consent box on one of our forms, you agree to receive calls and text messages from EZ HPS about your request and your service — appointment reminders, arrival updates, follow-ups and account notices. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Reply STOP to any message to stop texts, or HELP for help. You can also call the office at (845) 853-6012 or email office@ezhps.com. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. How we collect and protect your information is explained in our Privacy Policy.
We carry insurance covering our work. We are not responsible for pre-existing conditions, for damage caused by systems that failed before we arrived, or for consequential losses beyond the value of the work performed, except where the law provides otherwise.
EZ HPS Services LLC, Lake Katrine, NY 12449 · (845) 853-6012 · Office@EZHPS.com
Owner note: have your attorney review these terms before launch. They are written to be readable and fair, not to replace legal advice.
